Posted on February 7, 2014 · Posted in News

Hewlett-Packard restrict access to ProLiant Firmware, Drivers and Service Pack

Yesterday, many partners and users of Hewlett-Packard received an newsletter, which I was not very happy. In fact HP notifies that since February 2014 changed the procedure for access to updated firmware and drivers included in the HP Service Pack for ProLiant so that now access these files on a Web site HP Support Center is available to customers only having a valid support agreement or active package HP CarePack, associated with the specific equipment.


Update: HP ProLiant Servers: Access to Firmware Updates & Service Pack for ProLoant

HP has made significant investments in our intellectual capital to provide the best value and experience for our customers. We continue to offer a differentiated customer experience with our comprehensive support portfolio. HP, as an industry leader, is well positioned to provide reliable support services across the globe with HP’s tools, trained engineers, and genuine certified parts. Only HP customers and authorized channel partners may download and use support materials.

In line with this commitment, starting in February 2014, Hewlett-Packaed Company will change the way firmware updates and Service Pack for ProLiant (SPP) on HP ProLiant server products are accessed. Select server firmware and SPP on these products will only be accessed through the HP Support Center to customers with an active support agreement, HP CarePack, or warranty linked to their HP Support Center User ID and for the specific products being updated. We encourage you to review your current support coverage to ensure you have the appropriate coverage to maintain uninterrupted access to firmware updates and SPP for these products.

Currently with HP Support Center website can still download the driver and SPP for HP ProLiant Servers (for example, for ProLiant DL 360/380 G5), but on the download page already hanging warning:

Important note: HP ProLiant Server firmware access

Starting February 2014, an active warranty or contract is required to access HP ProLiant Server firmware updates. View your existing contracts & warranties or get help linking contracts or warranties to your HP Support Center user profile. To obtain additional support coverage, please contact your local HP office, HP representative, or visit Contact HP.

hp restrict access to ploliant  firmware and PSP

So recommend for all HP ProLiant Server customers, without the active support in the near future download the latest firmware update CD for your ProLiant system.
Also it is not clear what the future will be the case with the possibility of automatic updates to Version Control Repository Manager (VCRM).

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