Posted on June 1, 2017 · Posted in Windows 7, Windows 8

Windows 7/8.1 Update Error “The Processor is Not Supported” On New CPUs

Microsoft keeps surprising and shocking its users. Just a few days ago a colleague came to me with the following problem: he purchased and assembled a new PC with the new Intel Core i3 7100 processor. He successfully installed Windows 7 on it. But after some time, after Windows 7 downloaded and installed all updates via Windows Update, the system stopped getting updates and returned this error:

Unsupported hardware
Your PC uses a processor that is designed for the latest version of Windows. Because the processor is not supported together with the Windows version that you are currently using, your system will miss important security updates.

Windows 7 update error Unsupported hardware - the processor is not supported

When trying to search for an update in Windows Update, the following error appears:

Code 80240037 Windows Update encountered an unknown error.

Code 80240037 Windows Update encountered an unknown error.

The matter is that last year Microsoft announced that the owners of the newest processors should use the latest version of the client platform — Windows 10. The use of earlier Windows versions will be restricted for these CPU models.

The restrictions apply to the following generations of processors:

  1. 7th generation of Intel Core processors (Kaby Lake silicon, manufacturing started in 2017)
  2. 7th generation of AMD processors (Bristol Ridge silicon, manufacturing started in Q3, 2016)
  3. Qualcomm 8996 (generally used in mobile devices)

In April, 2017, MSFT issued special patches for previous OS versions:

  1. KB4012218 – for Windows 7 SP1 and Windows Server 2008 R2
  2. KB4012219 – for Windows 8.1 and Windows Server 2012 R2

The descriptions of the patches announced the feature of detecting the generation of a CPU and other supported hardware when searching for updates using Windows Update.

Enabled detection of processor generation and hardware support when PC tries to scan or download updates through Windows Update.

Accordingly , after installing these updates,  the system blocks the download of new updates (including  MS Office) and drivers in earlier OS versions returning the error 80240037, thereby forcing users to switch to Windows 10. Thus, all old systems installed on new hardware stop getting security updates and become vulnerable. It looks like blackmailing..

Of course, uninstallation of these updates wusa.exe /quiet /uninstall /kb:4012218 /promptrestart and  wusa.exe /quiet /uninstall /kb:4012219 /promptrestart  and blocking their installation can temporarily help, but they are likely to come again next month as a part of Monthly Rollup (as a new concept of cumulative update model).

Also, the installation of drivers for VGAs for the 7th generation of Intel graphic processors (Intel HD Graphics 610 — 650) is blocked. In Windows 7 SP1 it is identified as Standard VGA Graphics Adapter.

Standard VGA Graphics Adapter

When trying to install a signed video driver downloaded from the manufacturer’s website, the following error appears:

This computer does not meet the minimum requirements for installing this software.

intel graphics installer - This computer does not meet the minimum requirements for installing this software

As you can see, the driver install wizard shows that for the hardware with the seventh generation of Intel processors the driver can be installed only in Windows 10 x64.

This computer does not meet the minimum requirements for installing this software

A GitHub user under the nickname Zeffy developed a patch that enables Windows 7 and Windows 8.1 users still get updates for the PCs with the latest processor models (https://github.com/zeffy/wufuc/releases).

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