After upgrading from Windows 7 SP1 / Windows 8.1 to Windows 10 (using free upgrade) some users have begun complaining that the system couldn’t detect a CD/DVD drive. In BIOS/UEFI the CD/DVD-ROM is identified correctly, but in Windows 10 itself it is not displayed in the Device Manager or is displayed with the exclamation icon. The problem has been reported for HP, Lenovo, Acer and Dell laptops/netbooks.
In the Device Manager, a CD/DVD drive may be displayed with the exclamatory icon in case of the following errors:
- Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
- The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
- A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
- Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
- Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
In this article, we have collected several ways to restore the missing CD/DVD drive in Windows 10. If you have any of the problems described above, it is recommended to try all these methods one by one.
Method 1
Firstly, you should try to uninstall the device in the Device Manager.
- In the Device Manager (devmgmt.msc), right-click your DVD-ROM and select Uninstall in the dropdown menu.
- Restart your computer.
- Search for new devices (“Scan for hardware changes”).
- The system will try to automatically find and install the suitable driver.
Method 2
If the DVD-ROM is displayed neither in the Device Manager, nor in Windows Explorer, let’s try to create new register keys responsible for the DVD-ROM functioning.
- Start the command prompt with the administrator privileges
- Run this command:
reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
- Restart your computer
Method 3
Try to reset custom CD/DVD settings in the registry:
- Start regedit.exe
- Go to branch HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- Find and delete the keys UpperFilters and LowerFilters
Tip. If there is UpperFilters.bak in this branch, don’t touch it. - Restart your computer