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 Windows OS Hub / Windows 10 / Restore Missing CD/DVD Drive in Windows 10

August 2, 2016 Windows 10

Restore Missing CD/DVD Drive in Windows 10

After upgrading from Windows 7 SP1 /  Windows 8.1 to Windows 10 (using free upgrade) some users have begun complaining that the system couldn’t detect a CD/DVD drive. In BIOS/UEFI the CD/DVD-ROM is identified correctly, but in Windows 10 itself it is not displayed in the Device Manager or is displayed with the exclamation icon. The problem has been reported for HP, Lenovo, Acer and Dell laptops/netbooks.

In the Device Manager, a CD/DVD drive may be displayed with the exclamatory icon in case of the following errors:

  • Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
  • The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
  • A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
  • Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
  • Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

cd/dvd drive not detected after upgrade to windows 10

In this article, we have collected several ways to restore the missing CD/DVD drive in Windows 10. If you have any of the problems described above, it is recommended to try all these methods one by one.

Method 1

Firstly, you should try to uninstall the device in the Device Manager.

  1. In the Device Manager (devmgmt.msc), right-click your DVD-ROM and select Uninstall in the dropdown menu.uninstall dvd device driver
  2. Restart your computer.
  3. Search for new devices (“Scan for hardware changes”).
  4. The system will try to automatically find and install the suitable driver.

Method 2

If the DVD-ROM is displayed neither in the Device Manager, nor in Windows Explorer, let’s try to create new register keys responsible for the DVD-ROM functioning.

  • Start the command prompt with the administrator privileges
  • Run this command:reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
    HKLM\System\CurrentControlSet\Services\atapi\Controller0 EnumDevice1
  • Restart your computer

Method 3

Try to reset custom CD/DVD settings in the registry:

  1. Start regedit.exe
  2. Go to branch HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  3. Find and delete the keys UpperFilters and LowerFilters  UpperFilters LowerFilters
    Tip. If there is UpperFilters.bak in this branch, don’t touch it.
  4. Restart your computer

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7 comments

S Grundy December 8, 2019 - 11:18 pm

no lower or upper filters shown

Reply
SN May 19, 2020 - 10:16 pm

same

Reply
Jaqo August 8, 2021 - 10:01 pm

Same

Reply
Michael June 12, 2020 - 12:47 am

I tried Method 1, but nothing happens when I scanned for hardware changes … and now I don’t have a CD/DVD Driver icon at all.

Reply
Boz January 9, 2021 - 10:21 am

I have tried them all, nothing changed (win10 64bit)

Reply
Jaqo August 8, 2021 - 10:01 pm

Before even though I could see the CD/DVD ROM in device manager when I selected view>show hidden I could see the drivers but “they were working properly” so I uninstall it in hope that it would install again when I restart it and it didn’t happen. I tried every step and method here but didn’t help. I honestly don’t know wth is wrong with windows 10.

Reply
ravso September 23, 2021 - 1:44 am

Already deleted method 3, no power at all disconnect wire several times then wiggled no luck z370 mobo. Best to return to older OS win version or other.

Reply

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