Unexpected error. Sorry, we ran into a problem. Please try again”. How do I fix Windows Defender? Thank you in advance!
Answer
Let’s take a look at the typical reasons for which the viruses and threats protection feature (Windows Defender’s built-in antivirus) may not work in Windows 10. Sequentially check all items.
Disable third-party antivirus
Check if you have installed a third-party antivirus on your computer that prevents Windows Defender from working properly or conflicts with it. Try to temporarily disable (or remove) it.
Enable Windows Defender Services
Open the Services console (services.msc) and verify that there are the following items in the services list:
- Windows Defender Advanced Threat Protection Service (Sense);
- Windows Defender Antivirus Network Inspection Service (WdNisSvc);
- Windows Defender Antivirus Service (WinDefend);
- Windows Defender Security Center Service (SecurityHealthService).
Verify that the startup type for all services is set to Automatic. If a service is stopped, start it manually.
Enable Windows Defender using Registry Editor in Windows 10
In some cases, it may be that the Windows is disabled by using the registry (the registry setting may be set by a third-party antivirus application).
Run Registry Editor (regedit.exe) and go to the registry key HKLM\Software\Policies\Microsoft\Windows Defender. If the DisableAntiVirus and DisableAntiSpyware dword parameters are present in the right pane (at least one), delete them or change the value to 0.
Cannot edit DisableAntiSpyware. Error writing the value’s new contents.
The fact is that Windows Defender has a kernel-mode driver (wdfilter.sys) that registers a Registry callback filter which protects Defender’s registry keys.
Try stopping all Windows Defender related services before changing the registry.
Also try to take Ownership of a registry key HKLM\Software\Policies\Microsoft\Windows Defender and grant yourself Full Control permissions.
After that, try restarting the Virus and Threat Protection using the “Restart now” button. The service must start correctly.
Check the Windows Defender in the Group Policy Editor
Open the Group Policy Editor (gpedit.msc) and verify that Windows Defender is not disabled by using Group Policy. To do this, go to the section Computer Configuration -> Administrator Templates -> Windows Components -> Windows Defender Antivirus Verify that the Turn off Windows Defender Antivirus policy is Not configured or Disabled.
Re-Registering Windows Defender DLLs
Try to reregister the Windows Defender libraries. To do this, open a command prompt as administrator and execute the following commands:
regsvr32 atl.dll
regsvr32 wuapi.dll
regsvr32 softpub.dll
regsvr32 mssip32.dll
Restart Windows Defender and check if the problem is fixed.
I hope this brief guide will help you solve the problem if you unable to start (stop) the threat service.